PRIVACY POLICY

Last Updated: September 2026

At House of NISO, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how House of NISO collects, uses, stores and protects personal information when you visit www.houseofniso.com, place an order, contact us, sign up for our communications, or otherwise interact with us.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

Information you provide directly

When you place an order, contact us, sign up for our mailing list, enquire about a pottery course or workshop, or communicate with us, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Postcode
• Order and transaction details
• Information you provide when contacting us
• Information relating to pottery courses, workshops or other services you enquire about or purchase

We only request information that is reasonably necessary for the relevant purpose.

Payment information

Payments made through our website may be processed by third-party payment providers. We generally do not store your complete debit card, credit card or banking credentials on our own systems. Payment information is handled by the relevant payment gateway according to its own privacy and security practices.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Date and time of visits
• Referring website or source

This information may be collected through cookies, analytics tools and similar technologies.

We use this information to understand how our website is used, improve our website and services, maintain security and understand general visitor behaviour.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders
• Arrange payment and delivery
• Provide order confirmations and tracking information
• Respond to enquiries and customer-service requests
• Process bookings for pottery courses, workshops and studio experiences
• Communicate with you about products, services or orders
• Send newsletters or marketing communications where you have chosen to receive them
• Improve our website, products and services
• Understand website usage and customer preferences
• Prevent fraud, misuse or unauthorised activity
• Maintain the security and functionality of our website
• Comply with applicable legal and regulatory requirements

We will use personal information only for lawful purposes and in accordance with applicable law.

4. MARKETING COMMUNICATIONS

If you choose to subscribe to our newsletter or other marketing communications, we may use your email address or other contact information to send you updates about:

• New collections
• Shop updates
• Pottery courses and workshops
• Studio experiences
• Events
• Other NISO Pottery news and offerings

You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us at pottery@houseofniso.com.

Unsubscribing from marketing communications will not affect essential communications relating to an order, payment, delivery or service you have purchased.

5. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage and support website functionality.

Cookies may help us:

• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Analyse traffic and usage
• Support marketing and advertising activities, where applicable

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

6. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information.

We may share relevant personal information with trusted third-party service providers where necessary to provide our products and services.

These may include:

• Payment gateways and payment service providers
• Shipping and courier partners
• Website hosting and technology providers
• E-commerce and website service providers
• Email and newsletter service providers
• Analytics providers
• Professional advisers, where necessary
• Government authorities or other entities where required by applicable law

We share only information that is reasonably necessary for the relevant purpose.

Third-party service providers may process your information according to their own terms and privacy policies.

7. SHIPPING & DELIVERY INFORMATION

When you place an order, we may share relevant information such as your name, delivery address, postcode and mobile number with our shipping and logistics partners so that your order can be delivered.

We may also share your contact details where necessary to resolve delivery-related issues.

8. DATA SECURITY

We take reasonable measures to protect the personal information we hold against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing and maintaining records of transactions
• Providing customer support
• Maintaining business and accounting records
• Meeting legal and regulatory requirements
• Resolving disputes
• Preventing fraud or misuse
• Protecting our legal rights

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise a complaint regarding the processing of your personal information

Where we process information because it is necessary to provide a service you have requested, withdrawing consent may affect our ability to provide that service.

To exercise applicable rights or make a privacy-related request, please contact us using the details below.

11. WITHDRAWING CONSENT

Where we process your personal information based on your consent, you may withdraw that consent by contacting us at:

pottery@houseofniso.com

You may also unsubscribe from marketing communications using the unsubscribe option provided in our emails.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

12. CHILDREN'S PRIVACY

Our website and services are not intended to knowingly collect personal information directly from children without appropriate consent or involvement of a parent or lawful guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review the privacy policies of any third-party service before providing them with your personal information.

House of NISO is not responsible for the privacy practices of third-party websites or services.

14. INTERNATIONAL DATA TRANSFERS

Some of our technology, payment, analytics, communication or other service providers may process information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

16. GRIEVANCE & CONTACT

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us at:

• House of NISO
• Benaulim, South Goa, India
• Email: pottery@houseofniso.com
• Website: www.houseofniso.com
• Instagram: @houseofniso

We will make reasonable efforts to address privacy-related requests and complaints within the timelines required under applicable law.

17. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data-protection and consumer-protection laws.