RETURNS & REFUNDS

Returns & Exchanges

Our pottery is handmade and hand-decorated, and slight variations in shape, size, colour, glaze and finish are a natural part of the handmade process. These unique characteristics are not considered defects and are part of what makes each NISO piece one of a kind.
Due to the fragile and handcrafted nature of our ceramics, we do not accept returns or exchanges on products purchased through our webstore or through bulk orders.

All prints and paintings are non-returnable, non-exchangeable and non-refundable.
Please review the product images, dimensions and details carefully before placing your order.

We take great care in packing every order. However, if your ceramic piece is damaged during transit, please notify us by email within 24 hours of delivery at pottery@houseofniso.com.
To help us process your claim, please send:
- Clear photographs of the outer packaging and shipping box
- Clear photographs of the damaged piece
- Photographs showing any visible damage to the packaging
- Your order number
Once we receive the required photographs and verify the damage, we will arrange a replacement wherever possible.
As every piece is handmade, creating a replacement may take a few weeks, depending on the product and our production schedule.
If the piece has been discontinued, is unavailable, or is not scheduled for production in the foreseeable future, we will issue a refund to your original method of payment.

Where a refund has been approved, it will be processed to the original method of payment.
Please allow the applicable processing time for the refund to reflect in your bank account or payment method.

Once an order has been placed, we do not accept cancellations, due to the nature of our production and shipping process.
Please review your order carefully before completing your purchase.
For any queries, please write to us at pottery@houseofniso.com.